01
Starter Trigger
VIP behavior declines or service issue occurs.
02
Primary Objective
Create rapid human intervention.
03
Starter Flow
- Create task/alert with customer context.
- Optional automated acknowledgment only if appropriate.
- Human owner resolves or performs relationship outreach.
- Resume marketing only after state is appropriate.
04
Control / Exit Notes
Suppress nonessential marketing while unresolved.
05
Primary KPI
Recovery/retention of at-risk VIPs; response time.
06
Make It Yours
risk threshold, task routing, service SLA/expectation, suppression and resolution state.