01
Starter Trigger
Complaint or service exception.
02
Primary Objective
Suppress inappropriate marketing and route recovery.
03
Starter Flow
- Immediately suppress nonessential marketing.
- Create/route service task with context.
- Acknowledge receipt if appropriate.
- Resolve issue.
- Reclassify customer state and deliberately resume appropriate lifecycle treatment.
04
Control / Exit Notes
Service/critical communication has highest priority.
05
Primary KPI
Resolution time; recovery/retention; complaint recurrence.
06
Make It Yours
complaint signal, system/source, task owner, resolution rule, recovery authority and resumption logic.