01
Shell
[Thank/recognize successful experience]. [Ask for an honest review]. [Direct destination/link].
02
Make It Yours
success trigger, review policy, destination and suppression.
Message Framework M11
[Thank/recognize successful experience]. [Ask for an honest review]. [Direct destination/link].
[Thank/recognize successful experience]. [Ask for an honest review]. [Direct destination/link].
success trigger, review policy, destination and suppression.
[Acknowledge exact customer action]. [State what happens next]. [Provide immediate essential detail]. [Support path if needed].
View template →[What changed/is available]. [Why it matters to this customer]. [Key factual detail]. [Optional next action].
View template →[Customer situation/question]. [Simple explanation]. [Key implication]. [What to do next].
View template →